Address wait times with ieso

ieso have partnered with the NHS for over a decade to provide online typed therapy

At ieso, we support your short term and long-term waiting times by partnering with you to provide a fully managed online typed and video Cognitive Behavioural Therapy (CBT) service.

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Treating tens of thousands of NHS patients with common mental health problems every year, our high recovery rates are driven by our research and improving the precision of our assessment and treatment.
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ieso is currently available in over half of the ICBs in England, and nationwide across Scotland. We provide a fully managed online, typed and video, therapist-delivered cognitive behavioural therapy (CBT) service, treating Step 2, Step 3 and Step 3+ patients, via NHS Talking Therapies or self-referral.
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Speak to a member of the ieso team to find out how ieso can seamlessly integrate with your service to support current waiting times and provide additional treatment capacity.

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Capacity

Additional treatment capacity

ieso have a network of over 500 BABCP accredited clinicians offering treatment at Steps 2 & 3

Evening and weekend appointment capacity

60% of ieso appointments take place outside of standard working hours (9am-5pm). Appointments are available 7 days a week, 6am – 11pm

Immediate impact

With an offer of typed therapy to anyone waiting for step 2 or 3 treatment

Choice

The online typed approach is making talking therapy more accessible. Patients won’t need to miss work or travel anywhere, choosing a convenient time to meet with their therapist, wherever they feel most comfortable.

In addition to video therapy, our typed therapy provides an additional choice for treatment for patients who:

Cannot leave home easily because of care responsibilities:

Find it difficult to verbalise their feelings.

Find it hard to open up even with their GP.

Would struggle with a phone call for an assessment as a first step into Talking Therapies.

Prefer to manage challenging emotional scenarios through Text/WhatsApp. Scenarios include: talking about problems, asking for help, setting personal boundaries, confrontation.

Parents in the Perinatal period.

Family caring (e.g. Children in next room).

Caring for older relatives or family members.

Prefer to communicate difficult emotions nonverbally for various reasons including:

Cannot travel or attend daytime sessions

Quality of care

Coming forward for mental health treatment is a significant step in peoples lives and receiving treatment with a partner organisation should not cause any confusion or distress for patients. 

At ieso, we have created a patient onboarding process that ensures a welcoming and smooth path to starting therapy with ieso. Onboarding is a single patient experience that involves three distinct parts of the ieso service.

We manage the patient journey and take ownership of all Talking Therapies requirements for the delivery of our service which releases capacity for your team to focus on delivering care.

Patient services onboarding

Technology onboarding

Therapist onboarding

Patient is added to our system

Patient Services Team will send an activation email to patients to help them gain access to their therapy room (ieso platform)

If no response, the patient will be sent an automated email reminder after 3-4 days of referral, and then after 7 days of referral

The patient activates their account and completes their questionnaires

Patients are welcomed with information on what to expect from therapy

Patients choose their available times for treatment

Patients have access to 24/7 tech support

Our Patient Services team is on hand to help make the patient’s ieso therapy experience as smooth as possible. Available via email or telephone 5 days a week

The platform provides notifications for booked appointments and messages from the therapist.  

The therapist sends an introductory message

Therapist offers appointment times matched to patient availability

Therapist confirms the preferred appointment time

Therapist and patient sessions start

Improving accessibility through typed and video therapy

NHS Talking Therapies have broadened their reach to improve accessibility for many underserved populations. At ieso we have identified three concerns, often hidden, that patients have with traditional therapy that can prevent them accessing Talking Therapies. These can be addressed by offering online therapy as an alternative. The three concerns are Privacy, Preference and Pacing.

Privacy

Some patients are concerned by Privacy.
Typed and video therapy can be a practical alternative for those who:

Preference

Some patients are concerned with their personal Preference.
In particular typed therapy can be helpful for those who prefer:

Pacing

Some patients are concerned with the Pacing of traditional therapy, and so many prefer typed therapy instead because:

Together, Privacy, Preference, and Pacing of typed therapy helps people to open up more during treatment. There are many reasons why this may be, including:

Don’t have family living arrangements that allows them the time or space to access traditional treatment in private

Feel there is stigma attached to mental health treatment, and will not access traditional therapy for fear of someone finding out

Have work or care commitments that prevent them from attending traditional treatment during the daytime by offering appointments from  6am to 11pm

Not to verbalise their feelings, as they may find this difficult for a number of reasons

Not to open up about their feelings in person, as they may find this a struggle even with their GP

Not to have to make a phone call for an assessment as a first step into Talking Therapies

Managing challenging emotional scenarios through text, including talking about problems, asking for help, setting personal boundaries, and confrontation

There is more time to reflect during a session when typing – there are no ‘awkward silences’

The reflective nature of typing your feelings and behaviour is beneficial to treatment

Typing encourages succinct responses which can help with focusing on only what’s meaningful to the individual, allowing people get to the heart of the issue more quickly

Less nonverbal communication

Feeling safer in their own home

Feeling like they’re talking when texting anyway (solipsistic introjection)

Speak to a member of the ieso team

Discover how ieso's typed and video therapy can easily integrate with your service to support current waiting times and provide additional treatment capacity

Find out more