Here are a few questions people often ask about the ieso Digital Program

Find out everything you need to know about the program in our Frequently Asked Questions below, and if you still have a question, concern, or problem, please send us an email via the contact details at the bottom of the page and a member of our Support Services team will reach out to you.

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About the program

Who is ieso?

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Named ieso after the Goddess of Recuperation, we are a healthcare company passionate about using technology to create a world where everyone has access to effective and timely mental healthcare. We have provided over 135,000 UK patients with 1:1 CBT and built a unique mental health dataset that powers our efforts to improve mental health. We are expert clinicians, scientists, and digital technologists working together to create effective and highly personalized digital mental health products.

What is the ieso program?

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This is a guided wellbeing program that you can access on your smartphone and with an internet connection. Created by our highly experienced clinicians and behavioral scientists, it has been designed to help you develop skills to better manage feelings of worry and stress. The program is delivered in six modules, each containing up to five, 10-20 minute interactions. During each session you will be guided by a digital agent through videos, educational content, interactive worksheets and more – all designed to help you understand and manage your stress, anxiety, and worry.

How do I talk to a digital guide?

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We recommend responding to the questions the digital guide is asking with as much detail as you feel comfortable sharing so you can get the maximum benefits from the program. Remember that the digital guide is designed to lead you through mental health concepts and exercises written by trained therapists. The guide does not have the capability to answer questions outside its designed function. If you get off track, the guide will nudge you back to the purpose of the session.

How long are sessions and what will I need to prepare?

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Each week you will be invited to attend up to five sessions, each lasting around 20 minutes. To make the most out of each session, we recommend setting yourself up somewhere where you will be comfortable and able to concentrate with minimal distractions. You will also require an internet connection. When you complete your sessions and tasks is entirely up to you.

What do sessions involve?

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The sessions will involve you typing answers to questions relating to how you are experiencing worry and stress. You will watch, listen to, and read expert content that relates to your answers and helps you develop new skills. You will also be invited to complete between session tasks that give you the opportunity to practice these skills and apply them in your everyday life. Practicing these skills has been proven to help people better manage worry and stress and live well.  

When can I start a new session?

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Each new session will be made available after you have completed the previous session and had some time to reflect.  To be reminded when your next session is ready, you can turn on session notifications under ‘Account’ and ‘Notifications.’ You will then be asked to choose what time you want to be reminded on the day your next session becomes available.

How do I view my transcripts?

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You will be able to view the transcripts of your sessions by tapping the transcript icon next to completed sessions in your Journey Map. You can re-watch videos and revisit your worksheets by tapping  ‘Resources’  at the bottom of the app home screen.

What happens if I don't complete a session within 24 hours of starting it?

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If you don’t complete a session within 24 hours of starting it, the session will begin from the start again the next time you log in. This is because it’s important to keep the conversation flowing and fresh in your mind. Fully completing each session within 24 hours helps people get the maximum benefit.  

What happens if I do not understand what the program is asking me, or it does not understand my typed replies?

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If you do not understand what you are being asked, just type “I don’t understand” into the next open text box. Our Digital Guide will then ask the question in a different way.

Equally, if the Digital Guide does not understand your reply, it will ask you to type your answer again in a different way.

What will this program cost me?

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This program is sponsored by ieso for a limited time and will not cost you anything.

Am I able to give this app to my family members to use?

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If your family members who are interested in learning to manage anxiety, stress, or worry and their needs align with the program’s Instructions for Use, they may be eligible to use the program. Please feel free to share the link to register or have them contact ieso to obtain access.

Can I still use the program if I don’t have internet?

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The program requires internet access. If you are struggling to gain regular access via cellular or Wi-Fi, then this program may not be best suited to your needs.

I lost internet halfway through the session, will I have to start it again?

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If you lose internet access but can regain it and resume the session within 24 hours, you will be able to continue where you left off. If you are unable to regain access within 24 hours, the session will begin at the start again the next time you log on. Fully completing each session within 24 hours helps people get the maximum benefit 

Health and wellbeing information

What should I do if this program does not help me? Where can I get more support?

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If you are not finding the program helpful, or it isn’t helping in the way you had hoped, please contact your healthcare provider or health plan to discuss other options that are right for you.

Who can I contact if I have concerns for my safety?

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If you would like to talk to someone about how you are feeling, you can call the 24/7 toll-free line 988 anytime. If you are concerned for your safety or the safety of someone around you, please call 911 or visit your local emergency room.

Data privacy

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Technical issues

The program isn’t working, how do I report this?

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Thank you for reporting an issue. This helps us improve the experience for you and others.

Please contact our Support Services team by emailing

If possible, please include a screenshot or video of the issue you experienced. As well as the time at which the issue occurred and details on the device being used.

Please let us know if the app froze and had to be closed, or if you were able to resolve the issue by doing something else in the app.

How do I reset my password?

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To change your password, tap ‘Forgot Password’ on the login page. You will be asked to enter the email you registered with, and we will send you a link to reset your password. Click on the link and enter your new password in both boxes, then click ‘Confirm Password’. If you are having trouble with this, please contact our Support Services by emailing us at

What devices work with the app?

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All Apple and Android smartphones that support iOS 15 or Android 9 (and soon Android 13) are compatible with the app. The app is not currently compatible with tablets or other screens.

To know whether your Apple phone is updated to iOS 15, go to Settings - General - Software Update. The screen will show the currently installed version of iOS.

To check whether your Android phone supports Android 9 and 13, go to Settings - About phone and the screen will show you which “Android Version” it is.

Contact us

For general enquiries, technical or administrative support, please email our Support Services team at and a member of the Support Services team will reach out to you.

To make your experience as smooth as possible, describe the problem and add any screenshots that you feel may help us to identify and resolve the issue.

Please do not disclose any personal or sensitive health information you would not want our support team or IT technicians to see. They view the information provided in order to provide the best possible support.

Please note that this inbox is managed by an administrative team who are not clinically trained. In a health emergency: Call 911 or go to your nearest Emergency Room. Call 988 to speak with someone immediately if you are experiencing a mental health concern. If you have non-urgent concerns about your health, please contact your primary care provider or health plan provider.

Get started

The ieso program is free and available to use and download today

Alternatively, if you would like to find out about other mental health support options available in your area, visit the MYHEALTH website here.

We care about your wellbeing
If you need more than our program can offer:
Do you need to talk to someone?
Call or text the Suicide & Crisis Lifeline at 988
Experiencing a medical emergency?
Call 911 or go to your nearest emergency room
If you need more than our program can offer:
    Do  you need to talk to someone?   Callor text the Suicide & Crisis Lifeline at 988
    Experiencing  a medical emergency?     Call911 or go to your nearest emergency room